Terms of Service

1. Who We Are and What This Document Covers

Helpr ("Helpr", "we", "us", "our") operates an online platform (the "Platform") that connects individuals and families seeking household services ("Customers") with independent service providers offering cleaning, babysitting, handyman, and related household services ("Helprs"). These Terms of Service ("Terms") govern use of the Platform by both Customers and Helprs during the private beta period and beyond, unless replaced by a later version.

By signing up, browsing, booking, or providing services through the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

2. Helpr Is an Intermediary, Not a Service Provider or Employer

Helpr operates a marketplace that connects Customers and Helprs. Helpr is not a party to, and does not perform, any cleaning, babysitting, handyman, or other household service.

The service contract for each booking is formed directly between the Customer and the Helpr. Helpr is not the supplier of the service for the purposes of the Australian Consumer Law (ACL) or any other law.

Helprs are independent contractors, not employees, agents, partners, or representatives of Helpr. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between Helpr and any Helpr user.

Helpr does not guarantee the quality, safety, timeliness, or outcome of any service performed by a Helpr. Helpr's role is limited to identity/background verification (where stated), facilitating bookings, processing payment, and providing a review system.

3. Eligibility and Account Registration

• You must be 18 years or older and capable of forming a legally binding contract to register.
• You must provide accurate, current, and complete information during registration and keep it up to date.
• Helprs must hold a valid Australian Business Number (ABN). Where a Helpr does not provide a valid ABN, Helpr may be required by law to withhold tax from payments at the top marginal rate (currently 47%).
• Helprs offering babysitting or other services involving unsupervised contact with children must hold a current, valid Working with Children Check (WWCC) and provide it during registration. Helpr will not activate a babysitting listing without a verified WWCC on file.
• Helpr reserves the right to refuse, suspend, or deactivate any registration at its discretion, subject to Section 12 (Deactivation).

4. Pricing and Booking Model

Helpr operates a standardised pricing model. Prices for each service category are set or published by Helpr. Jobs are posted to available Helprs and allocated on a first-to-accept basis.

Helpr may vary standardised rates from time to time and will publish current rates on the Platform.

• Helprs are free to decline any job offered to them without penalty.
• Declining a job does not affect a Helpr's visibility, ranking, or future access to job postings.
• Helpr does not use acceptance rate, response time, or decline history to algorithmically rank or restrict a Helpr's access to future job postings.
• Helpr does not direct the manner in which a Helpr performs a job beyond any safety-critical requirements disclosed on the Platform.

5. Independent Contractor Status and Working Conditions

Helpr is designed so that Helprs operate as genuine independent contractors, in control of their own work.

• Availability: Helprs choose if, when, and how often they work. There is no minimum number of hours, shifts, or jobs required.
• Equipment and methods: Helprs use their own equipment, products, and preferred working methods. Helpr does not supply or mandate uniforms.
• No exclusivity: Helprs are free to offer services through other platforms, agencies, or independently at the same time as using Helpr.
• Compliance obligations: Helprs are responsible for maintaining a valid ABN, public liability insurance, a national police check, a WWCC (for babysitting), and minimum relevant experience. These are conditions of marketplace access, not directions about how a job is performed.
• Optional guidance: Helpr may make optional resources available to Helprs. Engaging with this guidance is voluntary and has no bearing on job access, rates, or ranking.

6. Payments and Fees

• All payments for bookings must be made through the Platform. Cash-in-hand or off-platform payment arrangements are prohibited.
• Helpr charges a platform service fee, deducted from the amount paid by the Customer before funds are remitted to the Helpr. Current fee rates are published on the Platform.
• Helprs are responsible for their own tax obligations, including income tax and GST once annual turnover exceeds $75,000.
• Helpr is required under the Sharing Economy Reporting Regime (SERR) to report Helpr earnings data to the ATO on a biannual basis. By registering, Helprs consent to this reporting.

7. Cancellations and Refunds

Customers may cancel a booking in accordance with the cancellation window published on the Platform at the time of booking. Cancellations outside this window may incur a fee, payable to the Helpr.

Helprs who repeatedly cancel confirmed bookings without reasonable cause may be subject to review and, in serious or repeated cases, deactivation under Section 12.

Refund requests are assessed on a case-by-case basis. This does not limit a Customer's rights under the Australian Consumer Law.

8. Consumer Guarantees

Where a Customer acquires services for personal, domestic, or household use, statutory consumer guarantees under the Australian Consumer Law apply to the service supplied by the Helpr — including that services will be provided with due care and skill, be fit for purpose, and be supplied within a reasonable time. These guarantees cannot be excluded by these Terms.

Because Helpr is not the supplier of the underlying service (see Section 2), these guarantees are owed by the Helpr to the Customer, not by Helpr the Platform. Helpr will nonetheless provide a dispute-support process to help Customers and Helprs resolve service issues.

9. Insurance

Helprs are strongly encouraged, and may be required as a condition of listing certain service categories, to hold current public liability insurance.

Details of any platform-level insurance held by Helpr will be published on the Platform once confirmed. This section will be updated prior to full launch.

10. Background Checks and Safety

Helpr may conduct or require background checks, identity verification, and (for babysitting) WWCC verification as a condition of a Helpr profile going live.

Helpr does not guarantee that any check is fully accurate or up to date, and Customers should exercise their own judgment, particularly for services involving children or access to the home.

Users must report any safety concerns, incidents, or suspected misconduct to Helpr immediately at hello@findahelpr.com.au.

11. Disputes Between Users

Helpr is not a party to the contract between Customer and Helpr and is not responsible for resolving service disputes between them. Helpr may, at its discretion, provide a support process to assist users in reaching resolution, but is not obliged to arbitrate.

12. Suspension and Deactivation

Helpr may suspend or deactivate a user's account for breach of these Terms, safety concerns, fraud, repeated cancellations, or poor conduct. Where a Helpr's account is deactivated, Helpr will, in accordance with the Digital Labour Platform Deactivation Code:

• Provide advance notice or warning where reasonably possible, except in cases of serious safety risk.
• Provide a genuine human contact point to discuss the deactivation.
• Provide a process for the Helpr to challenge or seek review of the deactivation decision.

13. Limitation of Liability

To the maximum extent permitted by law, Helpr excludes all liability for loss or damage arising from services performed by a Helpr, including property damage, personal injury, or dissatisfaction with a service, except where such liability arises directly from Helpr's own negligence. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.

14. Privacy

Helpr's collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms.

15. Changes to These Terms

Helpr may update these Terms from time to time, including as the Platform moves from private beta to full launch. Material changes will be notified to users via email or in-platform notice. Continued use of the Platform after changes take effect constitutes acceptance.

16. Governing Law

These Terms are governed by the laws of Australia, and users submit to the non-exclusive jurisdiction of its courts.

17. Contact

Questions about these Terms can be directed to hello@findahelpr.com.au.